TERMS AND CONDITIONS
Melissa Caven Design
RETURNS & REFUNDS
All prints are non-refundable for change of mind. Customised prints are strictly non-refundable or available for exchange. You may exchange non-customised prints for another print of the same value or a store credit. If prints are recieved damaged or faulty please provide photographs of damages and/or faults. Refunds may be accepted depending on conditions of damages however Melissa Caven Design takes no responsibility of any damages made by postal services.
All website designs and website packages are strictly non-refundable. Deposits made prior to job commencement are not refundable. If a client changes their mind or cancels job during any designing process, deposits will not be refunded and any work completed will not be released. By accepting your quote and paying your deposit you are accepting all the terms of this policy.
Shipping for prints is available Australia wide. All our items are sent via Australia Post and tracking information will be provided when item has been shipped. Shipping times will take approximately 5 - 10 business days. Shipping is free within Australia over $100. *Please note due to the current covid situation, shipping may take longer than expected which is out of our control*.
PRICING & QUOTES
A detailed quote in Australian Currency AUD, will be provided to the client prior to any design or website package. However if the client decides to add additional features after initial quote, the price may change. The client will be notified of any other arising costs to the price and will need to agree to the extra charges before continuing. If they client does not agree to additional costs the feature will not be added.
Melissa Caven Design requires a 40% deposit for website services prior to any work commencement and to secure your website/design booking. The remaining balance is required to be paid before the website goes live or updates are published. Please note that work cannot commence on any design or website project until all of the information required for the service is received.
All quotes and invoices will be sent direct from Melissa Caven Design via Wix. Payments can be made securely via Bank Transfer, Visa or MasterCard using your emailed invoice. Our payment providers are Square, PayPal and Afterpay.
PROOF READING & REVISIONS
Design changes cannot be made after your website has been released or published. Melissa Caven Design will work with you during the designing stage to ensure your website design is following the clients ideas and style provided and will also provide a draft revision of website before publishing. Once the design has been approved, the design is considered complete and any additional design changes requested after publishing will incur an additional cost. The client is responsible for proof-reading any information provided to me before it's approved and published. Whilst I will take care to avoid spelling errors, Melissa Caven Design accepts no responsibility for any spelling errors or false information including copyright ownership on any website project.
Melissa Caven Design endeavours to have your project completed within the estimated timeline given to you at the time of your package quote. However, the time frame will only be met if the client has provided all necessary information for the project when required, is prompt with replies on changes and any other requested information from me during the design phase in order for me to continue moving forward with the clients designs. Melissa Caven Design will not be held responsible for meeting deadlines if the clients communication is slow causing delays with the process, or other information is not provided in a timely manner.
The term 'Melissa Caven Design' or ‘us’ or ‘our’ or ‘we’ refers to Melissa Caven Design, the owner of the website, whose registered office is 75611920721, South Australia. The term ‘you’ or ‘your’ refers to the website user.
The content of this website is for your general information and use only. It is subject to change without prior notice.
Neither we nor any third parties provide any warranty or guarantee as to the performance, accuracy, timeliness, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You hereby acknowledge that such information and materials may contain mistakes, inaccuracies or errors and we expressly exclude any liability for such to the fullest extent permissible by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the content, design, layout, appearance, look and graphics of the website. Any reproduction of the website’s material is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to us, are acknowledged on the website.
Unauthorised use of this website may be a criminal offence and/or give rise to a claim for damages.
This website may also, on occasion, include links to other websites which are not controlled by us. These links are provided for your convenience to provide you with further information. You acknowledge that they are used at your own risk. They do not signify that we recommend or endorse the websites. We have no control over the nature, content and availability of those websites.
Your use of this website and any dispute arising out of your use of it is subject to the laws of South Australia.
You may only use the website for lawful purposes and in a manner consistent with the nature and purpose of the website.
These terms and conditions do not relate to your use of any product or service described on our website unless otherwise agreed. You must refer to the individual warranty relevant to any particular product or service.
These terms and conditions may be amended from time to time. Your continued use of our website following any such amendments will be deemed to be confirmation that you accept those amendments.
You indemnify us from and against all claims, suits, demands, actions, liabilities, costs and expenses (including legal costs and expenses on a full indemnity basis) resulting from your use of the website.
In no event will we be liable for any loss, damage, cost or expense including legal costs and expenses (whether direct or indirect) incurred by you in connection with the use of this website.
Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Last updated Jan 2022.