Nobody loves the fine print, but this agreement ensures clarity, fairness, and alignment for both of us. Please take a moment to read through these Website Design Terms & Conditions.

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​These terms are between you (the Client) and Melissa Caven Design ABN 75 611 920 721, registered in South Australia.

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1. Pricing & Quotes

A detailed quote/invoice will be provided in AUD before any work begins. Your quote includes website design and setup costs, and may also include recommended third-party tools or apps (e.g. Wix hosting, domain, apps). Third-party costs are your responsibility to pay and manage directly. I'll provide guidance on setting these up where applicable.

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If you request additional features after the initial quote, the price may be revised and must be approved in writing before work continues.

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2. Payments
A 50% deposit is required upfront to secure your booking, project start date, and to begin work. The remaining 50% balance is due prior to the website going live or transferred, or within 60 days of the deposit invoice date, whichever comes first. Delays caused by the client do not extend the payment due date. Payments can be made securely via bank transfer, credit card, or available payment providers.

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3. Project Scope
You will receive a full outline of what's included in your chosen package (e.g. VIP Day, The Signature Sales Page, or The Full Flow Website).  Add on requests outside the original scope may incur extra charges and will be quoted separately in writing.

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4. Client Responsibilities
Before your project commences, you will be required to complete your Website & Branding Questionnaire in full. This information is essential in establishing the creative direction, scope, and strategy for your project. Delays or incomplete responses may impact your project timeline.

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To get started, I'll also need (depending on your project scope):

• All website content and text copy

• High-resolution imagery and photos in JPEG or PNG format

• Logo and branding elements (fonts, colours, logos, and graphics)

• Social media links and essential contact information

• Any other agreed materials (product lists, service info, booking tools, etc.)

 

You'll receive a secure shared online Google Drive folder to upload your content. You are responsible for ensuring all content provided to me is owned by you or properly licensed for use. Melissa Caven Design is not liable for any copyright or intellectual property violations arising from client supplied materials.

 

5. Timelines
Estimated completion is 2–6 weeks from the project start date for larger websites, and 1–2 weeks for smaller projects.
Timely feedback, content delivery, and communication are essential to keep your project on track. Delays caused by late content or missed communication may shift your timeline.

Final payment is still due before website handover, even if delays were caused by the client.

While I do my best to meet all timelines, delays due to illness, family emergencies, power outages, platform issues, or other circumstances outside my control may occur. I will always communicate promptly and work to minimise any impact.

 

6. Revision Policy
All website packages include 2 rounds of revisions unless stated otherwise during quoting process. Additional changes will be charged at the current hourly rate of $110/hr +gst or quoted per project.

Revisions must be submitted via email, comments on the live feedback link, or discussed during a scheduled online review meeting. Please be as specific as possible with your feedback, this helps us move efficiently and stay within your revision rounds.

Once the website is approved and published, any further design changes will be charged separately. Final proofreading is your responsibility. I am not liable for errors once content has been approved and is live.

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7. Hosting & Domains
I currently build exclusively on Wix. You are responsible for your own Wix account, domain, and hosting subscriptions.
I'll guide you through any transfers and assist with hosting upgrades where needed. I am not liable for third-party billing issues related to Wix, domains, or email accounts. Please contact the provider directly for billing support. In some cases I may be able to assist with Wix specific issues.

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8. Font Licensing
Font files used during the design or development process do not transfer licensing rights to the client. You are solely responsible for reviewing, purchasing, and maintaining appropriate font licences directly from the font provider for your intended use — including web, print, commercial, and future applications.

 

Melissa Caven Design is not responsible for any licensing violations, enforcement actions, fees, or penalties imposed by third-party font providers.

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9. SEO Disclaimer
A strong SEO foundation is included with every build: page titles, URL slugs, meta descriptions, meta tags, alt text, heading tags, and Google Search Console connection. I do not guarantee first page rankings. SEO is a long term strategy unique to every client and industry, and generally requires further ongoing investment or management.

 

10. Refunds & Termination
Deposits are non-refundable due to the time invested in planning, strategy, design, and onboarding. If you cancel the project, a partial refund (minus work completed to date) may be granted at my discretion. If time worked exceeds the deposit amount, the remaining balance will be invoiced.

 

**Digital products and website templates:** All digital product and website template purchases are final. No refunds will be issued under any circumstances once a digital product or template has been delivered or accessed.

I reserve the right to terminate a project without refund in cases of unprofessional, abusive, or uncooperative behaviour from the client. 

 

I work closely with every client throughout the design process to ensure your website reflects your vision, goals, and brand. Feedback is welcomed at every stage, please communicate openly so we can work through any concerns together.

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11. Project Holds & Abandonment
If you need to pause your project, you may request a hold for the following fees:

• Up to 3 months: $150 holding fee

• Up to 6 months: $300 holding fee

 

A project recommencement date will be confirmed when you are ready to resume. Please note it may be several weeks or months before we can reschedule your spot in the calendar.

**Project Abandonment:** If no communication is received from the client for 30 consecutive days, the project will be considered abandoned. All paid funds will be forfeited and the project will be closed without further notice. To reactivate an abandoned project, a new contract, deposit, and project start date will be required.

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12. Communication
All communication must be via email unless other contact methods have been agreed at my discretion. You may also reach us via direct message on Instagram — this inbox is monitored daily.

 

Office hours are currently Monday, Tuesday, Thursday, and Friday between 9:30am and 4:30pm ACST. Response times are typically within one business day, excluding weekends and public holidays.

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13. Portfolio & Credits
Melissa Caven Design retains the right to display completed work in portfolios, on our website, and in promotional or social media materials for professional and marketing purposes. If a website credit link is included in your site, it must remain in place unless otherwise agreed upon in writing.

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14. Post-Completion
Once your project is complete, Melissa Caven Design is not responsible for any changes, issues, or damages caused by third parties or client modifications after handover. Any post launch fixes or updates will be billed at the prevailing hourly rate or via a support plan.

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15. Agreement
By paying your deposit and/or completing the questionnaire, you (the Client) agree to all terms outlined in this document.These terms are designed to protect both parties and create a smooth, enjoyable project experience.

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Thank you so much for choosing to work with Melissa Caven Design. I'm genuinely excited to build something beautiful with you! Mel 🌻