TERMS AND CONDITIONS
Mellie Design/Melissa Caven Design
PRICING & QUOTES
A detailed quote will be provided to the client prior to any design or website package. However if the client decides to add additional features after initial quote, the price may change. The client will be notified of any other arising costs to the price and will need to agree to the extra charging before continuing. If they client does not agree to additional costs the feature will not be added.
Melissa Caven Design requires a 35% deposit for the services prior to any work commencement by the payment methods provided on the clients quote. The remaining balance is required to be paid before the design products are released or the website goes live. Please note that work cannot commence on any design or website project until all of the information required for the service is received.
All quotes and invoices will be sent via PayPal. Payments can be made via Visa or MasterCard using your emailed invoice or via bank transfer.
PROOF READING & REVISIONS
Design changes cannot be made after your branding products or website have been released or published. Melissa Caven Design will work with you during the designing stage to ensure your branding or website designs will be what you are after. Once the design has been approved, the design is considered complete and any additional design changes requested after publishing will incur an additional cost. The client is responsible for proof-reading any design material provided to me before it's approved and published. Whilst I will take care to avoid spelling errors, Melissa Caven Design accepts no responsibility for any spelling errors or false information including copyright ownership on any branding or website project.
RETURNS & REFUNDS
Any downloaded prints are non refundable. Hard copy prints are non refundable unless recieved in a damaged state in which photographs of damages must be sent. Refunds may be accepted depending on conditions of damages however Melissa Caven Design takes no responsibility of any damages made by postal services.
Branding and website packages are strictly non refundable. Deposits made prior to job commencement are not refundable. If a client changes their mind or cancels job during any designing or package process, deposits will not be refunded and any work completed will not be released. By accepting your quote and paying your deposit you are accepting all the terms of this policy.
Shipping for prints and custom USBs is currently to Australia only. Shipping is FREE of charge and items will be sent via Australia Post. Shipping times are 5 - 10 business days.
Melissa Caven Design endeavours to have your project completed within the estimated timeline given to you at the time of your package quote. However, the time frame will only be met if the client has provided all necessary information for the project when required, is prompt with replies on changes and any other requested information from me during the design phase in order for me to continue moving forward with the clients designs. Melissa Caven Design will not be held responsible for meeting deadlines if the clients communication is slow causing delays with the process, or other information is not provided in a timely manner.
The term ‘Mellie Design’, 'Melissa Caven Design' or ‘us’ or ‘our’ or ‘we’ refers to Mellie Design/Melissa Caven Design, the owner of the website, whose registered office is 75611920721, South Australia. The term ‘you’ or ‘your’ refers to the website user.
The content of this website is for your general information and use only. It is subject to change without prior notice.
Neither we nor any third parties provide any warranty or guarantee as to the performance, accuracy, timeliness, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You hereby acknowledge that such information and materials may contain mistakes, inaccuracies or errors and we expressly exclude any liability for such to the fullest extent permissible by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the content, design, layout, appearance, look and graphics of the website. Any reproduction of the website’s material is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to us, are acknowledged on the website.
Unauthorised use of this website may be a criminal offence and/or give rise to a claim for damages.
This website may also, on occasion, include links to other websites which are not controlled by us. These links are provided for your convenience to provide you with further information. You acknowledge that they are used at your own risk. They do not signify that we recommend or endorse the websites. We have no control over the nature, content and availability of those websites.
Your use of this website and any dispute arising out of your use of it is subject to the laws of South Australia.
You may only use the website for lawful purposes and in a manner consistent with the nature and purpose of the website.
These terms and conditions do not relate to your use of any product or service described on our website unless otherwise agreed. You must refer to the individual warranty relevant to any particular product or service.
These terms and conditions may be amended from time to time. Your continued use of our website following any such amendments will be deemed to be confirmation that you accept those amendments.
You indemnify us from and against all claims, suits, demands, actions, liabilities, costs and expenses (including legal costs and expenses on a full indemnity basis) resulting from your use of the website.
In no event will we be liable for any loss, damage, cost or expense including legal costs and expenses (whether direct or indirect) incurred by you in connection with the use of this website.
Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.