Melissa Caven Design ABN 75 611 920 721
Last updated June 2026

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This Privacy Policy outlines how Melissa Caven Design collects, uses, stores, and protects your personal information through this website (www.melissacaven.design) and in the course of providing services. Please read this policy carefully. By using this website or providing us with your personal information, you agree to the terms of this policy. If you have any questions, please contact us at hello@melissacaven.design

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1. What Information We Collect
We may collect the following types of personal information:

• Name, email address, phone number, and business name

• Billing and payment information (processed securely via third-party payment providers)

• Website content and materials you provide to us for design projects

• Information submitted through contact forms, questionnaires, or enquiry forms

• Technical data such as IP address, browser type, and pages visited (collected automatically via cookies and analytics tools)

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2. How We Collect Your Information
We collect personal information directly from you when you enquire about or purchase our services, complete a form or questionnaire on our website, subscribe to our email list, or communicate with us via email or social media. We may also collect information automatically through cookies and analytics tools when you browse our website.

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3. How We Use Your Information
We use your personal information to:

• Provide, manage, and deliver our design services to you

• Communicate with you about your project, enquiry, or order

• Send transactional emails related to your project

• Send marketing or promotional emails (only where you have opted in)

• Improve our website and services

• Meet our legal and financial obligations

4. Disclosure of Your Information
We do not sell your personal information. We may share it with trusted third-party service providers who assist us in operating our business, including:

• Website and hosting platforms (Wix)

• Email marketing or booking platforms

• Payment processors

• Google (analytics and Search Console)

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These providers are only given access to the information necessary to perform their services and are expected to handle your data in accordance with applicable privacy laws. We may also disclose your information where required by law.

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5. Cookies
This website uses cookies to monitor browsing preferences and improve your experience. Cookies may collect technical data such as your IP address, browser type, and pages visited. This information is used for analytics purposes and to improve site performance. You can adjust your browser settings to refuse cookies, however this may affect the functionality of some parts of the website.

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6. Data Storage and Security
We take the security of your personal information seriously. We use reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse, or disclosure. This includes password-protected systems, restricted access to personal data, and secure file storage. While we take all reasonable precautions, no method of data transmission or storage is completely secure. We cannot guarantee absolute security.
Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When no longer needed, personal information is securely deleted or de-identified.

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7. Data Breaches
In the event of a data breach that is likely to result in serious harm to individuals whose information is involved, we will take prompt action including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).

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8. Your Rights — Access and Correction
You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, please contact us at hello@melissacaven.design and we will respond within 30 days.

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9. Marketing Communications
You will only receive marketing emails from us if you have opted in. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly at hello@melissacaven.design

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10. Complaints
If you believe we have mishandled your personal information or breached the Australian Privacy Principles, please contact us at hello@melissacaven.design We will respond within 30 days and work to resolve your concern.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

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11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website. Your continued use of our website constitutes acceptance of any updates.

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Contact
Melissa Caven Design ABN 75 611 920 721
hello@melissacaven.design
Barossa Valley, South Australia